Evolve North App Rewards Terms & Conditions

Section 1. Purpose of T&Cs

These terms and conditions explain how ongoing wholesale customers of Evolve North Coffee Roasters can earn points in our rewards system and use these points to claim rewards. Acceptance of all terms, including updates, is required for participation. By registering, you are considered to have read and agreed to these terms.

Section 2. Our Promise to You
We commit to acting fairly and reasonably in all our dealings with you. This includes:

• Reviewing requests made by you.
• Deciding on consents, rights, or remedies.
• Setting conditions for these actions.

We reserve the right to make changes, including in cases of delays or temporary waivers.

Section 3. Points Explained

1. Points are non-monetary and non-transferable.
2. Earn 1 point per $40 spent, exclusive of GST.
3. Points are accrued only on orders made via our app.
4. Points cannot be sold, transferred between accounts, or transferred to a new business owner in case of a shop sale. If the customer sells their shop and does not redeem their points, those points will expire.
5. Restrictions apply to points earned on promotional purchases.

Section 4. Bonus Points
Bonus points may be offered during promotional periods and may differ from regular points. We reserve the right to end promotions at our discretion.

Section 5. Displaying Points
Points and transactions are displayed in your Rewards account and on your invoices.

Section 6. Transactions Ineligible for Points
Points will not be earned on unauthorised purchases, promotional items excluded from the campaign, or refunded purchases.

Section 7. Reduction of Points Balance
Points may be reduced due to reward claims, expirations, refunds, unauthorised transactions, or errors. Changes will be visible in the app.

Section 8. Expiration of Points

• Points will expire 730 days (24 months) after being earned if not redeemed.
• Points are forfeited upon account closure.
• Inactive accounts (no transactions for 90 days or more) will have all accrued points removed.

Section 9. Accounts with Overdue Balances
Accounts with an overdue balance are not eligible to redeem points until the balance is cleared.

Section 10. Ownership of Points
Points accrued are owned by the business making the purchases, not the individual placing the orders. In the event of a shop sale, points do not transfer to the new owner and will expire if not redeemed before the sale.

Section 11. Tracking Points
Points can be tracked via our mobile app or on your invoices.

Section 12. Rewards
Rewards availability may vary and can be viewed in our app. Rewards are subject to availability and additional terms. Once claimed, rewards cannot be returned or exchanged.

Section 13. Reward Responsibility
We do not provide warranties on rewards. Claims should be directed to the supplier or manufacturer. Our liability is limited as per consumer protection laws.

Section 14. Resolving Disputes
For complaints, contact our support team at info@evolvenorth.com.au. We aim for prompt resolution and welcome feedback.

Section 15. Communication
Contact us through our app. We will communicate via email or phone, as necessary. Keep us updated on your contact details.

Section 16. Personal Information
We collect and use personal information for our rewards program as detailed in our Privacy Policy (https://evolvenorth.com.au/privacy-policy/). You may opt out of marketing communications.

Section 17. Rewards Program Termination
We may terminate the program at any time, aiming to provide 90 days’ notice. Points remain valid for a defined period after termination.

Section 18. Changes to Terms and Conditions
We reserve the right to change these terms. Significant updates will be communicated to users.