These terms and conditions explain how ongoing wholesale customers of Evolve North Coffee Roasters can earn points in our rewards system and use these points to claim rewards. Acceptance of all terms, including updates, is required for participation. By registering, you are considered to have read and agreed to these terms.
We commit to acting fairly and reasonably in all our dealings with you. This includes:
We reserve the right to make changes, including in cases of delays or temporary waivers.
1. Points are non-monetary and non-transferable.
2. Earn 1 point per $40 spent, exclusive of GST.
3. Points cannot be sold or transferred between accounts.
4. Restrictions apply to points earned on promotional purchases.
Bonus points may be offered during promotional periods and may differ from regular points. We reserve the right to end promotions at our discretion.
Points and transactions are displayed in your Rewards account and on your invoices.
Points will not be earned on unauthorized purchases, promotional items excluded from the campaign, or refunded purchases.
Points may be reduced due to reward claims, expirations, refunds, unauthorized transactions, or errors. Changes will be visible in the app.
Points expire 12 months from earning and are forfeited after 3 years or upon account closure. Accounts with no activity for 3 months may be deemed inactive and subject to closure, resulting in point forfeiture.
Points can be tracked via our mobile app or on your invoices.
Rewards availability may vary and can be viewed in our app. Rewards are subject to availability and additional terms. Once claimed, rewards cannot be returned or exchanged.
We do not provide warranties on rewards. Claims should be directed to the supplier or manufacturer. Our liability is limited as per consumer protection laws.
For complaints, contact our support team at info@evolvenorth.com.au. We aim for prompt resolution and welcome feedback.
Contact us through our app. We will communicate via email or phone, as necessary. Keep us updated on your contact details.
We collect and use personal information for our rewards program as detailed in our Privacy Policy (https://evolvenorth.com.au/privacy-policy/). You may opt-out of marketing communications.
We may terminate the program at any time, aiming to provide 90 days’ notice. Points remain valid for a defined period after termination.
We reserve the right to change these terms. Significant updates will be communicated to users.
